Certified Integration Partners Singapore-Based
[email protected]
Folio Vector River Logo

Real Results From Real Businesses

We've worked with companies across Singapore who needed their systems to actually talk to each other. Some had customer service teams drowning in repetitive questions. Others had sales data scattered across five different platforms. Here's what happened when we helped them connect the dots.

What Our Clients Actually Say

These aren't polished marketing statements. They're honest feedback from business owners who gave us a problem and watched us solve it.

Brynja Thorvaldsdottir

Operations Lead, Retail Chain

"Our inventory system and our online store were two separate universes. Customers would order things we'd already sold out of. The chatbot integration fixed that immediately."

We connected their legacy inventory software with their e-commerce platform through a custom chatbot. Now stock levels update in real-time, and their support team handles 60% fewer "where's my order" questions.

Kieran MacLeod

Founder, Professional Services Firm

"We were losing leads because nobody answered inquiries after 6pm. The bot handles initial questions now, and we follow up the next morning with context already established."

Built them a chatbot that integrates with their CRM and calendar system. It qualifies leads, books consultation calls, and passes along conversation history. Their conversion rate went up because prospects don't feel ignored anymore.

Dagmar Lindqvist

Director, Healthcare Clinic

"Appointment reminders used to be manual. Staff would call patients individually. Now the bot handles it all, and our no-show rate dropped by half."

Integrated their appointment system with a chatbot that sends automated reminders, handles rescheduling requests, and updates their calendar in real-time. Their front desk team can actually focus on patients who are physically there.

Leif Andersson

Co-owner, E-commerce Store

"Customers kept asking the same shipping and return policy questions. The bot answers them instantly now. Our email volume is down, response satisfaction is up."

Set up a knowledge base integration where their chatbot pulls answers from their documentation. When customers have unique questions, the bot escalates to email with full context. Simple, but it works.

The Technical Side Nobody Talks About

Integration work isn't glamorous. It's figuring out API limitations, handling edge cases, and making sure nothing breaks when your client's vendor updates their software at 2am on a Tuesday.

Technical setup showing chatbot integration dashboard with multiple system connections

Behind Every Working System

  • We map out every data point that needs to flow between your systems
  • Build custom middleware when off-the-shelf solutions don't cut it
  • Test everything twice because integration bugs are the worst kind
  • Document the whole setup so you're not locked into us forever

Most integration projects take us 4-8 weeks from initial audit to full deployment. Not because we're slow, but because we'd rather spend extra time testing than have your chatbot break during peak business hours.

How A Typical Project Actually Unfolds

This is based on a real logistics company we worked with in early 2025. Names changed, details accurate.

1
Week One: Discovery

Spent three days sitting with their team, watching how they actually used their systems. Found out their tracking software could export data hourly, not daily like they thought. That changed everything about how we designed the integration.

2
Weeks Two-Four: Building

Created a chatbot that pulls tracking info directly from their dispatch system. Customers could ask "where's my delivery" and get real answers, not generic responses. Tested it with their customer service team handling queries alongside the bot to catch edge cases.

3
Week Five: Soft Launch

Rolled it out to 20% of their customer base first. Good thing too – we discovered their system used different codes for "delayed" versus "rescheduled" and the bot needed to handle both. Fixed that before full launch.

4
Week Six-Eight: Full Deployment

Went live for everyone. Their support ticket volume dropped by about 40% within two weeks. The remaining tickets were more complex, which meant their team could actually help instead of answering "where's my package" forty times a day.

What They Actually Gained

  • Customer service team went from overwhelmed to manageable workload
  • Response times improved from next-day to instant for common questions
  • Integration cost paid for itself in about four months through labor savings
  • They can now add new tracking features without rebuilding everything

The owner told us later that the real benefit wasn't the automation – it was that his team stopped dreading Monday mornings when the weekend backlog hit. Sometimes the measurable improvements matter less than the ones you feel.

Business team reviewing chatbot integration results and system performance metrics

Ready To See If We Can Help Your Business?

We're not going to promise miracles or throw around percentages. But if you've got systems that don't talk to each other, or customer service questions eating up your team's time, we might be able to help. First conversation is always about understanding your actual setup – no sales pitch, just technical discussion.

Start A Conversation See What We Build